Refund Policy

Refund Policy for SoftToolz

We value your satisfaction and are committed to providing quality tools and services. If you are not completely satisfied with your purchase, we have a refund policy in place to address your concerns. Please read the terms below to understand the conditions under which refunds may be granted.

Eligibility for Refund

Customers who have purchased subscription plans for SoftToolz services can request a refund if they are dissatisfied with the selected plan or service quality. We encourage you to review our refund policy thoroughly before making any purchases.

Return Conditions

• Unused Proportion Requirement: To be eligible for a refund, the majority of the subscription plan's features or usage should remain unused.

Subscription-Specific Policies

• Weekly Subscribers: Refunds are not available for renewable or non-renewable weekly plans.
• Monthly Subscribers: Refund requests can be made within 15 days of purchase. Requests made after this period will not be eligible for a refund, regardless of whether the package remains unused.

Refund Process

If you meet the above criteria, you can request a refund by contacting us through the SoftToolz Contact Us form. Our customer service team will respond to your request via the email provided as soon as possible.

1. Assessment of Usage: We will evaluate the unused portion of your plan to determine the refund eligibility.
2. Notification: Once the assessment is completed, we will notify you about the status of your refund request.
3. Refund Payment: Approved refunds will be processed within 5-7 business days and transferred to the original payment method.

Non-Refundable Cases

Refunds will not be issued in the following situations:

• Special Offers and Discounts: Plans purchased under special offers or discounts are not eligible for refunds.
• Non-Renewable Plans: No refunds will be issued for non-renewable plans.
• Add-ons: Any additional services or add-ons purchased are non-refundable.

Repayment Conditions

Refund payments will be made through the original payment channel used for the purchase. Bank charges or fees will be deducted from the refundable amount. The amount refunded will be adjusted based on the usage of services, which will be calculated from the actual plan cost.

Manual Cancellation

Customers wishing to discontinue using SoftToolz services can manually cancel their subscriptions:

1. Profile Cancellation: You can cancel your subscription from your profile settings.
2. Contact Us Form: You may request a subscription cancellation through our Contact Us form. Note that processing such requests may take 2-3 business days.

Cancellation of Service by SoftToolz

SoftToolz reserves the right to cancel a subscription under the following circumstances:

• Violation of our Terms and Conditions.
• Non-compliance with established usage patterns.
• If a cancellation request is submitted by the user.
• Attempt to harm the reputation or operations of SoftToolz.
• Abuse reports received from legal authorities.

Policy Modifications

Please note that this Refund Policy may be modified, updated, or entirely changed at any time without prior notice. It is advised to review this policy before purchasing any subscription plan.